How we take reservations

Why there is no online booking

We do not keep an online booking calendar, for three reasons.

First, so that no guest’s visit can be read off an open diary. Practitioners in Japan are bound by a statutory duty of confidentiality, and we begin keeping it at the point of booking.

Second, so that every enquiry comes through the same door and is handled the same way. A corporate secretary, a first-time guest and a guest of many years are each one booking.

Third, so that we can ask what you need before we set the time.

Reservations: +81-3-3581-7354 or reservation@namikoshi-shiatsu.co.jp. Because we do not display a calendar, our reply takes a little time.

The hour you book

We have three rooms and a small team of practitioners, so we may not always be able to offer your preferred date and time.

Once a time is reserved, it is set aside for you alone. If your plans change, a note by the day before lets us offer that slot to another guest who is waiting. Many of our guests kindly do this for us.

The three rooms are a fully enclosed private room, a private room with a high ceiling, and a twin room for two guests. Where the room you would like is taken, we will offer one that is free.

If your plans change

There is currently no cancellation fee when you let us know in advance by phone or email. Where no-shows, repeated late arrivals or repeated last minute cancellations continue, we may need to change the way we take your reservations. We would then offer a room subject to availability on the day rather than hold an advance booking.

We operate no penalty scheme, and no fine. When you write or call to change a booking, no reason is needed.

Before you book

After a session, the areas we have worked on may feel heavy or tired. Rarely, a spot where pressure was applied may be sore for a short time, or a small bruise may appear. Most of this settles within a few days; if it continues, or grows stronger, please call us.

There are conditions we cannot work with. Among them are a fever, a fracture, a recent injury, a tendency to bruise or bleed easily and pregnancy. Please tell us when you book.

If you have strong pain, numbness or swelling, please see a physician first. Shiatsu here is practised under the Japanese national licence «あん摩マッサージ指圧師» (Anma Massage Shiatsu Practitioner). It is not a substitute for diagnosis or treatment by a physician.